We're happy to help place your order. Sometimes technical difficulties or unique circumstances need to be handled and we're here to help. Please reach out to us at steven@glowmke.com

This is never fun. Below is a checklist of common things to do before reaching out to the carrier:

- Verify the shipping address was correct

- Check for any "missed delivery" slips from the carrier

- See if the delivery notice indicates someone else accepted it

- Wait 48 hours after delivery notice. In rare instances there are premature notifications of delivery

- Did add shipping insurance on to your order with Route+? File a claim here

We hope it doesn't come to this, but we understand that things can change.

Please let us know as soon as possible about any order cancellations by contacting us here.

If it is too late to cancel an order, simply wait for the product to be delivered and start the return process by clicking here.

Orders typically ship within 12-48 hours of purchase, Monday - Friday. Weekend orders will ship on the Monday.

Shipping typically takes 3-5 days depending on the destination location. COVID impacts to shipping services may cause an additional 1-2 day delay.

Yes! All orders will have a tracking number provided as soon as it is ready.

Yes! glowmke is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.

Currently, we are only actively shipping within the United States. Please send an email to steven@glowmke.com if you you'd like to place an international order.

Returning an item is never fun but we will try to make it as painless as possible. Click here to read the return policy and submit your return.

This really sucks but unfortunately can happen from time to time. We do our best to pack our neon in secured, foam packaging to help deter a rough shipping experience.

We will open a shipping damage claim on your behalf. Please keep the product in the shipping box, all packaging, and any receipts. Click here to read and go through our shipping damage claim process.

Setup is super simple and takes less than a minute.

(1) Place the base on a level surface.

(2) Remove the glass tube and wipe it with a dry cloth to clean any debris.

(3) Carefully hold the plastic shaft attached to the glass tubing with one hand and insert
into the base. The front of the design should be opposite the locking tab on the base.
It will snap in with little effort. Do not apply pressure on the glass tube.

(4) Plug the power adapter into the base and then into your indoor power outlet.

(5) Use the switch on the back of the base to toggle on and off.

(6) To disassemble: turn the switch to off position and unplug the adapter.
Press the locking tab, gently hold the neon glass near the shaft & lift to carefully remove.

Neon desk lights have a typical lifespan of around 10,000 hours. They can be left on all day or used for 3-5 hours at a time. Your usage will determine the ultimate lifespan.

Glass tubes are heated by fire to break and shape to become the ultimate design. They are injected with noble gases such as neon, argon, and lined with phosphorus powder to create the different colors. Electricity causes the atoms in the gases to eventually output energy, which products the light. The tubes are sealed and the backs are coated to give the hidden light effect.

Neon desk lights output little to no heat. The glass will be cool to the touch. The power adapter will be warm the longer it as used, similar to any other electronic device.

Yes. The tubing is made of glass and contains various noble gases. Neon lights are not repairable if the glass is damaged.

Nope! Our neon lights do not emit any noise.

Our neon lights are manufactured by our industry-leading partner in China. They are home to expert glass blowers who have produced neon for over 20 years.

Yes! This product is intended for indoor use only.

Interested in working with us to promote glowmke and the city of Milwaukee? Please direct message us on Instagram email us at steven@glowmke.com

Are you an artist who has an awesome idea to make a Milwaukee icon into neon light? Please direct message us on Instagram email us at steven@glowmke.com